The first presentation was on Conversion Rate Optimization for your website. In almost every case we want to get some kind of response when people come to a site. We want them to call, or download a lead magnet or request some information or buy something. Whatever it is, we need to make it easy for people to know what to do and then to actually do it. This involves making your site easier to trust and understand. Generally we want to ‘reduce friction’ to make an initial transaction as easy as possible